Sears: We don’t do part numbers on the phone
Posted on May 1st, 2007 By scott at 12:10 pm (All, Dinosaurs)
Why is Sears going into the toilet? Sure, they got out-maneuvered by Wal-Mart and Target. They’ve had time to try to turn it around, right?
I even enjoy visiting their hardware type stores. I find the service normally pretty good, especially the store in Rensselaer, Indiana.
Our Craftsman garden tractor blew out a tire last year. I called Sears’ parts number. They found the part and quoted me a price, which was twice the amount a farm store had quoted me.
I wanted to think about it. I asked the rep if I can have the part number to save time in case I decided to buy from them. She said: “We don’t do part numbers on the phone.” Really?
Well, I don’t do business with loser companies. I rather push my little mower every weekend than step in a store or go to sears.com. Bye. You just lost another customer.
By the way, I’ve added a new category in honor of this post: Dinosaurs.
laura said,
May 1, 2007 at 4:58 pm
You’d better get started.
Kiley said,
May 2, 2007 at 3:14 pm
I have been hearing a lot of nasty things about their auto repair department… Well, unless you consider safety to be unimportant and you don’t care if your steering wheel falls off. Then, they would probably be considered compliments.
scott said,
May 3, 2007 at 9:31 am
Damn, I didn’t know they hired people of my mechanical skill. I should drop off a resume, fill-out an app.
Kiley said,
May 3, 2007 at 11:21 am
The downside is that I bet with their skill set, that they probably have people working on a volunteer basis. Or it may be kind of like one of those “teaching†hair salons.
Mom said,
August 22, 2007 at 1:10 am
Sears.com took my money for a part they were going to get in stock pretty soon. After several months and numerous follow-up inquiries I asked for my money back. That was a whole lot harder than giving them the money in the first place